Mood: The mood of the video appears to be romantic and melancholic, with a sense of longing. The theme seems to revolve around heartbreak or unrequited love, as suggested by the word 'Heartless' in the top-left corner. The overall emotion conveyed is one of yearning and nostalgia.

Environment: The setting of the video seems to be outdoors, possibly in a city or urban area, with blurred greenery and a building visible in the background. The presence of a large poster or billboard with a woman's face in the background adds to the urban setting. The exact location is unclear, but it appears to be a modern, possibly metropolitan, environment.