Mood: The mood of the video appears to be melancholic and introspective, with a focus on heartbreak and emotional pain. The theme seems to revolve around the pain and hurt associated with breakups and lost love. The use of dark colors, shattered glass, and distressed expressions convey a sense of sadness and longing.

Environment: The environment or setting of the video is not explicitly clear, but based on the images, it seems to be a mix of urban and performance settings. There are hints of a cityscape, a performance stage with a microphone, and possibly a romantic setting with couples. The overall aesthetic suggests a modern, contemporary setting.